At handtreasures.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy, subject to the following terms:
1. Return Period:
Customers have 30 days from the date of receiving their order to initiate a return for exchange or refund.
2. Eligibility:
Products must be unused, undamaged, and in their original condition with all tags and packaging intact.
Certain items, such as personalized or custom-made products, may not be eligible for return unless there is a manufacturing defect or an error on our part.
3. Return Process:
Contact our customer service team at [email protected] or via WhatsApp: at +1 312 940 4429 to initiate a return or exchange.
Clearly state your order number, the item(s) you wish to return or exchange, and the reason for return.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a product defect or an error made by handtreasures.com.
We recommend using a trackable shipping service to ensure safe return delivery.
5. Refunds/Exchanges:
Refunds will be processed within 1 to 3 business days after we receive the returned item(s).
Exchanges will be processed promptly once the returned item is received and inspected.
6. Refund Method:
Refunds will be issued to the original payment method used for the purchase.
7. Non-Returnable Items:
Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. Please check the product description for details.
8. Restocking Fee:
A restocking fee may apply for certain returns. This will be communicated to you at the time of initiating the return.
9. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable.
10. Changes to Policy:
We reserve the right to update or modify our return and exchange policy at any time. Any changes will be communicated on this page.